Changes to audiology service in Inverness 'were necessary'
Friday 15th January 2010
Changes made to audiology provisions at Raigmore Hospital in Inverness were necessary, it has been suggested.
At the end of last year, the drop-in service which used to run at the medical centre was withdrawn, the Press and Journal reports.
According to a spokeswoman from NHS Highland - which serves a population of 398,790 dispersed over a wide area - the alteration was unavoidable.
Now, patients have to post their faulty hearing aids to the hospital's audiology department and phone up to make appointments for any other services.
The representative claimed that the drop-in-clinic was "unpredictable" and would range from being very busy to there being no patients at all.
She added: "The audiology services working group, which has patient representation, devised a new system where the patient will phone in - or text - when they have a problem with their hearing aid."
This was part of a drive to make the quality of care received by people better, the spokesperson stated.
Written by Angela Newbury
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